Customer Service Conversation Analyzer
PythonNLPMachine LearningAudio ProcessingReal-time AnalysisOpenAI WhisperBERTweet
- Developed a sophisticated real-time conversation analysis system for customer service calls.
- Implemented speech-to-text using OpenAI's Whisper and sentiment analysis with BERTweet.
- Created an automated SOP compliance checking system for quality control.
- Built real-time audio processing with speaker diarization capabilities.